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For Order Cancellations,
CLICK HERE We strive to provide you, our customer,
with the highest quality and largest selection of Bridal Headpieces, Tiaras,
Veils and Accessories available anywhere. Your complete 100% satisfaction is our
utmost concern and our guarantee. If you purchase a product from us and it
does not meet your needs, we'll gladly exchange it for another product from our
extensive collection or issue a refund. If you choose an exchange, and the product you choose as a replacement costs
less, we will refund the difference. After one exchange, if the exchanged
product does not meet your satisfaction, we will issue a refund upon
receipt of the return. Shipping charges, rush order fees
or drop-shipment charges are the customers responsibility and will not be
refunded (unless the product has factory defects, was damaged in shipping or the
wrong product was sent). In such case, White Dove Bridal will pay for return
shipping charges for the cost of Parcel Post Mail with the Postal Service or UPS Ground Shipping. Except for purchases of multiple veils and/or headpieces to
see which style a customer likes, or for Erica Koesler styles,
we do not charge a re-stocking fee on
returns. However, Erica Koesler styles, which are returned for a refund,
are subject to a 50% re-stocking fee (except for styles shown to have factory
defects, were damaged in shipping or the wrong item was sent). Exchanges for all
Erica Koesler styles are limited to the same style and color ONLY. If
allowed, customers
ordering multiple veils and/or headpieces will be charged a 25% re-stocking fee
on all styles returned for a refund or exchange. Non-returnable & Exchangeable Only Products We're sorry, but opened Family Medallions, Videos, DVD's, Music CD's, Rhinestone or Pearl Edge Veils, Custom Orders (i.e. 54" width veils, special length veils, sparkle veils, custom colored veil edgings, veils with added pearl or rhinestone accents, changes made to our Headpiece/Veil combinations, engraved or personalized products and "Hand Crafted" Mariell Jewelry) are not returnable for a refund. If such products have factory defects, were damaged in shipping or the wrong product was sent, then White Dove Bridal will replace the product with same style and color. Shoes & Flower Girl dresses can be exchanged for the same style, another style and/or in a different size (one time only). Slips and Bustier styles can be exchanged for any other item(s) on our site. Such exchanged item(s) can only be exchanged for same if found to be defective. Defective or Damaged Products We fully guarantee all of our products to be free from factory defects and workmanship. If any product is found to be defective, or has been damaged in shipping, we will refund or exchange. Refunds or credits will not be given for products used, or with damage caused by customer misuse or neglect. Return Requirements To receive a refund or exchange for products purchased from us, the following conditions apply:
** Click HERE to go to our RMA Return Request Page ** All returns must be sent
directly to: If you have any questions about our Return/Exchange Policy, please E-mail us.
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