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Returns / Exchanges

For Order Cancellations, CLICK HERE

We strive to provide you, our customer, with the highest quality and largest selection of Bridal Headpieces, Tiaras, Veils and Accessories available anywhere. Your complete 100% satisfaction is our utmost concern and our guarantee.

If you purchase a product from us and it does not meet your needs, we'll gladly exchange it for another product from our extensive collection or issue a refund.  If you choose an exchange, and the product you choose as a replacement costs less, we will refund the difference.  After one exchange, if the exchanged product does not meet your satisfaction, we will issue a refund upon receipt of the return.

Shipping charges, rush order fees or drop-shipment charges are the customers responsibility and will not be refunded (unless the product has factory defects, was damaged in shipping or the wrong product was sent). In such case, White Dove Bridal will pay for return shipping charges for the cost of Parcel Post Mail with the Postal Service or UPS Ground Shipping.

Except for purchases of multiple veils and/or headpieces to see which style a customer likes, or for Erica Koesler styles, we do not charge a re-stocking fee on returns. However, Erica Koesler styles, which are returned for a refund, are subject to a 50% re-stocking fee (except for styles shown to have factory defects, were damaged in shipping or the wrong item was sent). Exchanges for all Erica Koesler styles are limited to the same style and color ONLY. If allowed, customers ordering multiple veils and/or headpieces will be charged a 25% re-stocking fee on all styles returned for a refund or exchange.

Non-returnable & Exchangeable Only Products

We're sorry, but opened Family Medallions, Videos, DVD's, Music CD's, Rhinestone or Pearl Edge Veils, Custom Orders (i.e. 54" width veils, special length veils, sparkle veils, custom colored veil edgings, veils with added pearl or rhinestone accents, changes made to our Headpiece/Veil combinations, engraved or personalized products and "Hand Crafted" Mariell Jewelry) are not returnable for a refund.  If such products have factory defects, were damaged in shipping or the wrong product was sent, then White Dove Bridal will replace the product with same style and color. Shoes & Flower Girl dresses can be exchanged for the same style, another style and/or in a different size (one time only).  Slips and Bustier styles can be exchanged for any other item(s) on our site.  Such exchanged item(s) can only be exchanged for same if found to be defective.

Defective or Damaged Products

We fully guarantee all of our products to be free from factory defects and workmanship. If any product is found to be defective, or has been damaged in shipping, we will refund or exchange. Refunds or credits will not be given for products used, or with damage caused by customer misuse or neglect.

Return Requirements

To receive a refund or exchange for products purchased from us, the following conditions apply:

  1. You fill out our on-line "RMA Return Request Form" within 7 days of receipt of your order. Once completed and approved, we will provide you with your RMA # via your E-mail address.
     

  2. The RMA # provided to you is written clearly on the outside of the return box (preferably next to the shipping address).  Returns received by us without an RMA # written on the box will be refused.
     

  3. The item(s) returned to us must be in original condition and not modified or altered in any way.
     

  4. Price tags or style tags must not be removed.
     

  5. Item(s) must be returned in similar type packaging as received.
     

  6. The item(s) must be shipped back to us (postmarked) within 15 days from when you received your order, or before your wedding date or event (whichever comes first).
     

  7. You enclose a printed copy of your sales or on-line order receipt.

** Click HERE to go to our RMA Return Request Page **

All returns must be sent directly to:
White Dove Bridal
4524 Early Morn Drive
Plano, Texas 75093-3905

If you have any questions about our Return/Exchange Policy, please E-mail us.

 

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