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Processing and Shipping Time
We are not the designer nor manufacture of the products we sell. We are much like your local Bridal Shop, but on the Internet. Unlike other on-line merchants, like Amazon.com, we do not have the ability to display on our site which items are in or out-of-stock. Therefore, if you are concerned about the availability of a particular item or items, then we would recommend you either contact us via Email or call us to check availability before placing your order with us. Since we have so many headpieces, veils and tiaras on our site (over 500), it is simply impossible to keep all the styles and colors in our inventory. Thus, for most headpiece, tiara and veil orders, such items are ordered from our suppliers on an as-needed bases. There are times when a particular style headpiece, veil, or any of our other items, is back-ordered from our suppliers. In such cases, it is our policy to contact the customer via e-mail, as soon as we are made aware of such back-order, with an approximate availability date, so that the customer can make a decision to either wait until the style becomes available, to choose another style, or cancel the order. Unless a product is back-ordered, an out-of-stock item is normally shipped within three weeks (usually sooner) from the date the order is placed. If for some reason the shipping time of three weeks can not be met, then the customer will be notified via e-mail. Most of our suppliers will drop-ship directly to our customers for an additional charge of between $3.50 and $13 (depending on the designer). If you need your order shipped quicker than our standard shipping time mentioned above, then contact us by Email or by phone (1-866-457-3485, Ext. 0) to request that your order be shipped directly from the designer. It is very important that you supply us with your earliest wear date (and if this date is for a fitting, pictures, etc) and also supply us with your wedding date when placing your order. By having these dates, we can then advise the customer via Email if an item or items may need to be drop-shipped directly from our supplier or a faster shipping method is needed to get the order to the customer in time.
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