Cancellation of Orders

Custom orders and all Erica Koesler styles can not be cancelled once the order has been placed with our designer and the item or items are in production.

Customers who refuse delivery of non-custom items, the customers order will be considered cancelled and subject to the cancellation fee mentioned below.

For credit card orders: Your may modify or cancel your order if your request to do so is made before the order has been processed, typically within two business days from when you placed the order with us (or before the order has been shipped - whichever comes sooner). Credit Card order cancellations must be made by E-mail or via postal mail so both parties have written confirmation. If the order has been processed and item has been ordered, then a 5% cancellation fee will be assessed. If your order has been shipped before a cancellation request has been made, you will need to follow our Return/Exchange Policy.

For orders paid by Money Order: Your may modify or cancel your order if your request to do so is received by us before the order has been processed and shipped. Orders paid by Money Order are processed within one business day from when payment has been received. If your order has been processed and shipped before a cancellation request has been made, you will need to follow our Return/Exchange Policy.

If you have any questions about our Cancellation Policy,
please E-mail us or call us at 1-866-457-3485, Ext. 0