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1. Question:
If I choose UPS 2nd Day, will I receive my order in
two days?
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Answer:
We ship orders to customers just as soon as we can. If an item
is out-of-stock, orders will ship just as soon as the item comes in.
Thus, 2nd Day shipping only applies when an order is shipped. |
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2. Question:
How long does it take to ship orders?
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Answer:
In-stock items are shipped within 3
business days. Depending upon availability, most out-of-stock
items are shipped within two
to three weeks (much
sooner if possible). In such cases, customers will
be notified via E-mail concerning the expected time of delivery. |
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3. Question: Is there a rush charge if I need my order quickly?
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Answer:
There is no rush charge for in-stock items. However, orders
needed in two
weeks or less (for out-of-stock items), may need to be shipped directly
from our designers. In such cases, there would be an additional
charge of $3 added to your order. |
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4. Question:
Must I pay for my order with U.S.
Funds?
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Yes, we only accept payment in U.S. Funds. |
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5. Question:
Does White Dove Bridal have a Catalog?
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Sorry, but we don't have a printed catalog
at this time. We simply have to many products in our on-line
store to economically produce a color catalog.
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We believe our on-line pictures are of the
highest quality possible. We try to balance the quality of the
pictures with the down-loading speed to your computer. If you are not seeing our pictures
clearly, be sure that your Video Card is set to at least "High
Color". A lower setting of 256 colors will not display
our pictures clear enough for you to see the detail. If you are an
AOL user, be sure to turn off "compressed graphics".
For assistance with this, we suggest contacting your AOL
Representative. |
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7. Question:
How can I pay for my order?
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We accept payment with:
As well as
Personal Checks and
Money Orders.
On-line orders (to be paid by check or Money
Order) are kept active for 10 business days. If payment has not
been received within 14 days, the order will be cancelled. Once
payment has been received, we allow 10 days for checks to clear before
the order is processed. |
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8. Question:
If I purchase a Headpiece/Veil
combination, can I return just the
Veil for a refund, or must I return both items?
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Since we usually
discount a veil when purchased in combination with a headpiece, it is our policy
that if a customer purchases a Headpiece/Veil combination (the Headpiece with
the Veil as shown) then this is a "Set" purchase and thus both items must be
returned together when a refund is requested. If we do wave this policy,
the customer must pay the full retail price for the veil. |
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9. Question:
Can I order more than one headpiece
and/or veil and return the one I
don't like for a refund?
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Unless we have the styles
requested in stock, it's not our policy to sell multiple headpieces
and or veils knowing than one or all will be returned for a refund or exchange.
If we do make an exception, there will be a 20% re-stocking fee on
the returned headpiece or veil. |
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10. Question:
Do you ship to Post Office Boxes?
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Except for orders sent to
Military Bases or International Destinations, orders
must
be shipped to an
address deliverable by
UPS.
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All International destinations
(except for certain areas in Canada) are shipped via the U.S. Postal
Service. For these destinations, Post Office Boxes are
acceptable. |
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11. Question:
How can your prices be so low?
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Even though we sell the same products that are
sold in hundreds of other Bridal Shops across the country, our mark-up is
much lower due to our lower operating costs. We pride ourselves
in providing the highest quality bridal products at affordable
prices. |
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12. Question:
What is your Privacy Policy?
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When you order, we need to know your name, E-mail address, mailing address, credit card number, and expiration date.
We also ask for your earliest wear date. This allows us to process and fulfill your order
in time for your wear date, and to notify you when your order is
shipped. We do not sell, trade, or rent your personal information to
other companies or individuals. |
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13. Question:
The Shopping Cart is not working,
what am doing wrong?
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In order for our Shopping Cart to work properly, you must be using
"Internet Explorer 3.0 (or higher)" or "Netscape 3.0
(or higher)". If you are not using either one of these
Browsers, please call us Toll Free at 1-866-778-8001 to place your order. |
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14. Question:
Does White Dove Bridal accept checks?
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Yes, we do accept personal checks. Orders
paid by check will be held for 10 days in order for the check to clear. Customers
whose' checks
are returned for non-sufficient
funds, will be charged $25.00. |
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15. Question:
If I refuse delivery of my order is
there a penalty?
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Yes there is. Customers who refuse
delivery of there order will be charged a $15 refusal fee. Also, if the
customer was eligible for free ground shipping, White Dove Bridal will deduct
our standard shipping charge of $6.50 before a refund is issued. |
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Secure On-line Ordering |
Top of
page
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The White Dove Bridal "Secure Shopping Guarantee" protects you while
you shop at White Dove Bridal, so that you
never have to worry about credit card safety.
We guarantee that every transaction you make at White Dove Bridal will be 100% safe. This means you pay
nothing if unauthorized charges are made to your card as a result of shopping at
White Dove Bridal. See guarantee details
below.
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Safety in Numbers: When you shop
at White Dove Bridal, you'll be
one of over
6000 customers who have safely shopped with us without
credit card fraud.
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Safe Technology: Our
secure server software (SSL) is the industry
standard and among the best software
available today for secure
transactions.
Still don't want to use your
credit card on the Internet?
No problem. Just use our Shopping Cart, choose Credit
Card by phone or Credit Card by Fax. If you choose to order by Fax, simply print
out your Shopping Cart, add your credit card information and then Fax it to us. If
you choose to order by phone, your Shopping Cart information will be E-mailed to us. You then call us and provide your order number and credit card
information.
Guarantee Details:
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00
of fraudulent charges. If your bank does hold you liable for any of this $50.00,
Romantic
Headlines will cover the entire liability for you, up to the full $50.00.
Romantic
Headlines will only cover this liability if the unauthorized use of your credit card
resulted through no fault of your own from purchases made at White Dove Bridal while
using our secure server.
In the event of unauthorized use of your credit card, you must notify
your credit card provider in accordance with its reporting rules and procedures.
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| Using
our Shopping Cart |
Top of
page
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To make your shopping experience on our site a
real pleasure, we now have a Shopping
Cart System.
In order
for our Shopping Cart to work properly, you must be using "Internet
Explorer 3.0 (or higher)" or "Netscape 3.0 (or
higher)". If you don't have either one of these Browsers,
please call us at 866-778-8001 to place your order.
To place your order with our
Shopping Cart, you choose your
bridal products from drop-down menus. The complete order will be displayed, showing
sales tax (if any), shipping charges and the total. You can check on the status of
your order right from our site.
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We use a Secure Server
for all on-line transactions. This gives you complete confidence that your order information will not be
available to prying eyes on the Internet. Your order is sent to us safely
and securely. |
Throughout our site, you will see
drop-down menus as shown below. When you wish to purchase a product, simply use the
down arrows to make your selection (as well as the color you would like) and then click on
the "Add to Cart" button. Your shopping cart will be displayed showing the
product you're ordering, sales tax (if you live in Texas), the standard UPS Ground
shipping charges and the total.
The following is a sample (non-functioning) order
menu:
When your "Shopping Cart" is displayed, follow
the on-screen instructions to change/delete items from your cart, to continue shopping, or
to check-out and purchase.
At anytime, you can
check the status of your "Shopping Cart" or "Check-Out" by simply
clicking on the 
on the top left-hand side of our site.
You can also place your order by Phone. Our Toll Free order number
is 1-866-778-8001. We are here, Monday
- Friday, 9AM to 10PM and Saturday, 9AM to 1PM, Central Standard Time to take
your order.
When placing your order on-line, be sure to include all the
required information.
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