Company Policies
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1.
Question:
If I choose Priority Mail shipping, will I receive my order in
two days?
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Answer:
We ship orders to customers just as soon as we can. If an item is
out-of-stock, orders will ship just as soon as the item comes in. We
always notify the customer an estimated shipping time. |
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2. Question:
How long does it take to ship orders?
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Answer:
In-stock items are shipped within
3 business days. Depending upon availability, most
out-of-stock items are shipped within two
to three weeks (much
sooner if possible). In such cases, customers will be notified
via E-mail concerning the expected time of delivery. |
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3. Question:
Is there a rush charge if I need my order quickly?
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Answer:
There is no rush charge for in-stock items. However, orders needed in
two weeks or less (for out-of-stock items), may need to be shipped directly from
our designers. In such cases, there would be an additional charge of $3
added to your order. |
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4. Question:
Must I pay for my order with U.S.
Funds?
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Yes, we only accept payment in U.S. Funds. |
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5. Question:
Does White Dove Bridal have
a Catalog?
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Sorry, but we don't have a
printed catalog at this time. We simply have to many products in our
on-line store to economically produce a color catalog.
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We believe our on-line pictures
are of the highest quality possible. We try to balance the quality of the
pictures with the down-loading speed to your computer. If you are not
seeing our pictures clearly, be sure that your Video Card is set to at least
"High Color". A lower setting of 256 colors will not display our pictures
clear enough for you to see the detail. If you are an AOL user, be sure to turn
off "compressed graphics". For assistance with this, we suggest contacting
your AOL Representative. |
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7. Question:
How can I pay for my order?
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We accept payment with:
We also accept
Money Orders
and Cashiers Checks.
On-line orders (to be paid by check or Money Order) are
kept active for 10 business days. If payment has not been received within
14 days, the order will be cancelled. Once payment has been received, the order
will be processed. |
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8. Question:
If I purchase a Headpiece/Veil
combination, can I return just the
Veil for a refund, or must I return both items?
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Since we usually
discount a veil when purchased in combination with a headpiece, it is our policy
that if a customer purchases a Headpiece/Veil combination (the Headpiece with
the Veil as shown) then this is a "Set" purchase and thus both items must be
returned together when a refund is requested. If we do wave this policy,
the customer must pay the full retail price for the veil. |
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9. Question:
Can I order more than one
headpiece and/or veil and return the one I
don't like for a refund?
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Unless we have
the styles requested in stock, it's not our policy to sell multiple headpieces
and or veils knowing than one or all will be returned for a refund or exchange.
If we do make an exception, there will be a 20% re-stocking fee on the returned
headpiece or veil. |
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10. Question:
Do you ship to Post Office Boxes?
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Except for orders sent to Military
Bases or International Destinations, orders
must
be shipped to an address
deliverable by UPS.
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All International
destinations (except for certain areas in Canada) are shipped via the U.S.
Postal Service. For these destinations, Post Office Boxes are acceptable. |
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11. Question:
How can your prices be so low?
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Even though we sell the same
products that are sold in hundreds of other Bridal Shops across the country, our
mark-up is much lower due to our lower operating costs. We pride ourselves
in providing the highest quality bridal products at affordable prices. |
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12. Question:
What is your Privacy Policy?
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When you order, we need to know your name,
E-mail address, mailing address, credit card number, and expiration date. We
also ask for your earliest wear date. This allows us to process and
fulfill your order in time for your wear date, and to notify you when your order
is shipped. We do not sell, trade, or rent your personal information to other
companies or individuals. |
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13. Question:
The Shopping Cart is not working,
what am doing wrong?
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In order for our Shopping Cart to work
properly, you must be using "Internet Explorer 3.0 (or higher)" or "Netscape 3.0
(or higher)". If you are not using either one of these Browsers,
please call us Toll Free at 1-866-778-8001 to place your order. |
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14. Question:
Does White Dove Bridal accept checks?
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Sorry, but we do not accept checks. We
do, however, accept Money Orders and Cashiers Checks. |
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15. Question:
If I refuse delivery of my order is
there a penalty?
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Yes there is. Customers who refuse
delivery of there order will be charged a $15 refusal fee. Also, if the
customer was eligible for free ground shipping, White Dove Bridal will deduct
our standard shipping charge of $6.50 before a refund is issued. |
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Secure On-line Ordering |
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The White Dove
Bridal "Secure Shopping Guarantee"
protects you while you shop at White Dove Bridal,
so that you never have to worry about credit card safety.
We guarantee that every transaction you make at
White Dove Bridal will be 100% safe. This means you pay nothing
if unauthorized charges are made to your card as a result of shopping at
White Dove Bridal. See
guarantee details
below.
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Safety in Numbers:
When you shop at White Dove Bridal,
you'll be
one of over 6000 customers who have safely shopped with us without
credit card fraud.
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Safe Technology:
Our secure server software (SSL) is the industry
standard and among the best software available today for secure
transactions.
Still don't want to use your credit card on the Internet?
No problem. Just use our Shopping
Cart, choose Credit Card by phone or Credit Card by Fax. If you
choose to order by Fax, simply print out your Shopping Cart, add your credit
card information and then Fax it to us. If you choose to order by phone,
your Shopping Cart information will be E-mailed to us. You then call us
and provide your order number and credit card information.
Guarantee Details:
Under the Fair Credit Billing Act, your bank can not hold you liable for more
than $50.00 of fraudulent charges. If your bank does hold you liable for any of
this $50.00,
Romantic Headlines will cover the entire
liability for you, up to the full $50.00.
Romantic Headlines will only cover this
liability if the unauthorized use of your credit card resulted through no fault
of your own from purchases made at White Dove Bridal
while using our secure server.
In the event of
unauthorized use of your credit card, you must notify your credit card provider
in accordance with its reporting rules and procedures.
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Using our Shopping Cart |
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To make your shopping experience on our site a real
pleasure, we now have a
Shopping Cart System.
In order for our Shopping Cart to work properly, you must be
using "Internet Explorer 3.0 (or higher)" or "Netscape 3.0 (or higher)".
If you don't have either one of these Browsers, please call us at 866-778-8001
to place your order.
To place your order with our
Shopping Cart, you choose your bridal products from drop-down menus. The
complete order will be displayed, showing sales tax (if any), shipping charges
and the total. You can check on the status of your order right from our
site.
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We use a Secure Server
for all on-line transactions. This gives you complete confidence that your order
information will not be available to prying eyes on the Internet. Your order is
sent to us safely
and securely. |
Throughout our
site, you will see drop-down menus as shown below. When you wish to
purchase a product, simply use the down arrows to make your selection (as well
as the color you would like) and then click on the "Add to Cart" button. Your
shopping cart will be displayed showing the product you're ordering, sales tax
(if you live in Texas), the standard UPS Ground shipping charges and the total.
The
following is a sample (non-functioning)
order menu:
When your "Shopping Cart" is
displayed, follow the on-screen instructions to change/delete items from your
cart, to continue shopping, or to check-out and purchase.
At
anytime, you can check the status of your "Shopping Cart" or "Check-Out" by
simply clicking on the 
on the top left-hand side of our site.
You can also place your
order by Phone. Our Toll Free order number
is 1-866-457-3485, Ext. 0 We are here, Monday -
Friday, 9AM to 7PM and Saturday, 9AM to 1PM, Central Standard Time to take your
order.
When placing your order on-line, be sure to
include all the required information.
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